March 18, 2020

Updated 06/11/20

To our UCS Healthcare patients and our community:

During this time of global response to the COVID-19 pandemic, the team at UCS Healthcare is doing everything we can to continue to provide services to our patients. Our team members that can work from home are doing so and we are implementing extra rigorous cleaning and sanitizing measures in all of our locations.

In order to continue providing our services, we need everyone - patients, family members, suppliers and vendors - to cooperate with our guidelines moving forward to ensure everyone's safety. The goal is to minimize people coming into our lobbies as much as possible while still providing our services.

PLEASE NOTE: Masks are required at all UCS Healthcare locations. If you do not have a mask, we will provide one.

Beginning 3/30/20, we will implement telehealth to use an online meeting technology called Zoom for all group therapy sessions for Substance Use Disorder. Click here for a schedule of online group sessions.

Beginning 4/1/20, we will use telehealth on Zoom for all individual counseling/therapy sessions, new patient assessments and medical appointments pending delivery of needed technology equipment.

Through the Zoom virtual meeting platform, we will be able to assist you with many of your needed services. Your counselor/therapist or medical provider will help you get set up on Zoom through your cell phone, tablet, smartphone or computer. Contact us at 515-280-3860 with questions.

You will need to complete our telehealth consent form for these services. The signed form must be emailed or mailed to UCS Healthcare.

Please note the lobby hours will change to the following until further notice beginning Monday, March 30:

Location Day(s) Hours
Des Moines Monday - Friday 6:00 a.m. – 5:00 p.m.

Saturday 6:00 a.m. – 2:00 p.m.
Ankeny Monday - Friday 6:00 a.m. - 12:00 p.m.

Saturday 8:00 - 10:00 a.m.
Knoxville Monday - Friday 6:00 a.m. - 12:00 p.m.

Saturday 8:00 - 10:00 a.m.
When in doubt, please call us at 515-280-3860 to ask questions about your appointment.


Please read the following carefully:

1) If you are coming to one of our locations to dose for medication assisted treatment: If you are experiencing symptoms such as fevers, shortness of breath or coughing, please do not enter the clinic and call the contact number listed below for your location. Our team will work with you to ensure you receive your medication. Several clinics have locked their doors and you will need to call for dosing.

•    UCS Healthcare West Des Moines - 515-280-4906
•    UCS Healthcare Ankeny - 515-309-1918
•    UCS Healthcare Knoxville - 641-226-5198
•    UCS Healthcare at Community & Family Resources - Ames - 515-309-1953
•    UCS Healthcare at Zion Recovery Services - Atlantic – Clinic locked, please call - 712-250-2170
•    UCS Healthcare at ADDS - Burlington - 319-237-7209
•    UCS Healthcare at New Opportunities – Carroll – Clinic locked, please call 712-248-0053
•    UCS Healthcare at ASAC - Cedar Rapids - 319-208-7900
•    UCS Healthcare at ASAC - Clinton - 563-213-5620
•    UCS Healthcare at Northeast Iowa Behavioral Health - Decorah - 319-208-7808
•    UCS Healthcare at Community & Family Resources - Fort Dodge - 515-309-1951
•    UCS Healthcare at Crossroads Behavioral Health - Osceola – Clinic locked, please call 641-316-0301
•    UCS Healthcare at SIEDA - Ottumwa - 641-226-5192
•    UCS Healthcare at Pathways Behavioral Health - 319-429-7909

2) If you are coming to one of our locations for individual or group therapy (substance use disorder or mental health): These services are now delivered via telehealth on Zoom. If you are experiencing symptoms such as fevers, shortness of breath or coughing, please do not enter the clinic. Call 515-280-3860 to speak to your counselor. They will provide you with options for your therapy needs.

3) If you are coming to our West Des Moines location to see a medical provider: If you are experiencing symptoms such as fevers, shortness of breath or coughing, please do not enter the clinic. Call 515-280-3860 to talk to a nurse to determine how we might help you or direct your medical questions.

4) Please follow the precautions outlined by the Iowa Department of Public Health and the Centers for Disease Control:
•   Practice social distancing by maintaining a six foot range from other people in public.
•    Wash hands frequently and use hand sanitizer when frequent washing isn't possible.
•    Keep hands away from your face.
•    Only attend appointments that are absolutely necessary.
•    Postpone or reschedule non-essential appointments.
•    If you are in our medication assisted treatment program, ask if you are eligible for take home doses.

Vendors making deliveries to UCS Healthcare are asked to follow guidelines that minimize exposure.

Non-essential outside visitors for the purpose of sales calls or promotion are not permitted on our properties.

Please note that family members, friends and/or transportation providers bringing you to dosing appointments should wait outside the building.  

By working together, we can work toward maintaining treatment schedules and limiting the spread of COVID-19.